Terms and Conditions
This contract sets forth the terms and conditions under which Guest has agreed to rent and Owner/Company have agreed to permit Guest to occupy property.
Please read the Terms & Conditions Provided With Your Reservation Confirmation, as the Terms & Conditions May Vary.
MINIMUM AGE REQUIREMENT
No condominium or beach house will be rented to any person under the age of 25. An adult 25 or older must check in and occupy the condominium or house during the entire rental period. Failure to do this will result in eviction and forfeiture of all payments. Any reservation made under false pretenses will result on forfeiture of advance payment and the party will not be permitted to check in.
House parties are not allowed! Occupancy is strictly limited to the sleeping capacity of the condo or beach house. Maximum sleeping capacity is noted on your reservation. Management reserves the right to enter the rental property anytime to investigate disturbances, check occupancy and/or check for damages.
Parking varies depending on the condo complex. Rules and requirements are listed in the description of each unit. Please read carefully as there may be additional parking fees and limits depending on the complex.
We have a 3 night minimum stay. During peak summer season, we may choose to rent only Saturday to Saturday or Sunday to Sunday (7 nights). Should you desire to increase your length of stay once you have checked in, we will make every reasonable effort to accommodate your request.
OWNERSHIP AND MANAGEMENT
All condominiums (“property” or “condo”) are managed by Crye*Leike Gulf Coast Real Estate & Vacation Rentals, hereinafter referred to as “we”, “us”, “our”, “owner” or other similar terms. We reserve the right to refuse rental or to discontinue your occupancy without refund of rent or deposits if, in our sole and absolute judgment, your occupancy is detrimental to the property or you are in violation of the terms and conditions contained herein. Property may not be used for any unlawful purpose. We reserve the right to enter the premises at any time, without notice, for the purpose of inspection, repair, management duties or showing to a prospective buyer (this includes any representative we may appoint on our behalf).
By renting this property you, the party signing this document, are assuming all risk of and liability for any damage done to person or property, agents, employees or visitors occasioned by the present or future condition of the premises both latent and manifest, or by your use and occupancy of the premises, or any of the personal property or furnishings located therein. We are not responsible or liable for accidents or injury to any guests or loss of money or valuables of any kind. By signing below you are agreeing to hold harmless and make no claim against IL Group Real Estate, the unit owner(s), or the rental manager personally whatsoever for or on account of any loss of life, personal injury, or damage to or loss of personal property.
Please note, swimming in the Gulf of Mexico is an inherently risky activity. You should familiarize yourself, your family and guests with any undertow or rip current which may be present. In the event flotation devises such as rafts or bogey-boards are available in your unit, your use of these items is entirely at your own risk and no representation is made by Crye*Leike Gulf Coast Real Estate & Vacation Rentals regarding the effectiveness of these items as life saving devices.
FORMS OF PAYMENT
We accept personal checks, money orders, cashier check or credit cards. We require full payment in advance. ALL CHECKS MUST CLEAR PRIOR TO CHECK-IN. ANY CHECK THAT IS RETURNED FOR NON-PAYMENT (NSF, STOP-PAYMENT, ETC) WILL RESULT IN A $50 FEE AND LOSS OF RESERVATION.
INITIAL RESERVATION PAYMENT
A minimum initial reservation payment is payable at the time of booking the reservation. This amount will reserve your reservation.
The Initial Reservation Payment is a portion of your rent and will be applied to your total rental; therefore, it will NOT be refunded following your departure. Payment in full is required 30 days prior to check-in.
Reservations made within 30 days of check-in require full payment at the time of reservation.
TAXES AND FEES
A non-refundable reservation processing fee, to cover expenses associated with the initial reservation, is due at reservation time and applies to all reservations. A Cleaning fee (price varies by unit) will be added to your rental total. Lodging tax varies by municipality and is reflected on your reservation details.
Final Payment (balance due after Initial Reservation Payment has been paid) is required 30 days prior to arrival. Any reservations made within 30 days of arrival will require payment in full.
A confirmation listing arrival and departure dates, property information and the rental amount due will be emailed to you upon acceptance of your reservation request and receipt of your Initial Reservation Payment. Please contact us immediately by phone (251-405-2608) or email us if any corrections are necessary; otherwise, it will be assumed correct.
CANCELLATIONS & CHANGES
It is never fun to have to change your plans but if you have to do so all cancellations are subject to the following:
30 day minimum notice is required for cancellation on all rentals
If the above notice requirements are met, we will refund your Initial Reservation Payment less a per night cancellation fee. The reservation processing fee is not refundable.
Cancellations and date changes occurring less than stated minimum days required notice will result in forfeiture of rent payment and credited only the Initial Reservation Payment.
Please note: our cancellation policy does not provide refunds for unforeseen developments such as illnesses, death or weather. The only exception is that of a mandatory hurricane evacuation issued by the City. If this happens, any unused days will be refunded.
NO REFUNDS are issued for cancellations or early departure due to inclement weather or personal circumstances inside the cancellation date range. Guests purchasing travel insurance should consult their insurance provider directly to see if they qualify for a refund.
Reservations are subject to change or cancellation up to 30 days of arrival date in the event the unit becomes unavailable or is sold. All attempts will be made to move you to a similar unit if available; otherwise, a full refund will be provided if these circumstances arise.
We strongly suggest that you purchase travel insurance. Travel insurance is available through a number of providers. Travel insurance is the sole responsibility of the guest and has no affiliation with the owner or management.
ACCIDENTAL DAMAGE INSURANCE
As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3000. Any damages that exceed $3000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage may be purchased up to the date of your final payment only. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Crye*Leike Gulf Coast Real Estate & Vacation Rentals and any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact us directly if you do not wish to participate in this assignment.
The maximum number of occupants, including children, is determined by city & building requirements, owner, & management and is listed on the description page of each unit. We reserve the right to require lower occupancy at any time and for any reason. Violations of rental occupancy restrictions are grounds for IMMEDIATE EVICTION AND FORFEITURE OF RENT. An atmosphere conducive to quiet enjoyment of those in surrounding units and properties must be maintained at all times. All rules and regulations of the condo complex, the cities of Gulf Shores and Orange Beach must be strictly observed.
WHAT WE PROVIDE
We provide bed linens, bath towels (linens & bath towels may not be used at the pool or beach). A start-up supply of dishwashing soaps, trash bags, paper products and bath soap. Kitchens have silverware, dishes, pots & pans, small appliances including toasters, blenders and coffee makers (without filters).
Unless otherwise specifically noted, no pets are allowed. A pet, or any evidence of a pet found on the premises, is cause for eviction and forfeiture of rent. Additional cleaning fees will be charged if evidence of a pet is found after your departure.
It is a violation of local fire codes to grill on a deck. Don’t do it! You will be immediately evicted without refund.
It is important to us that the properties be maintained in good repair. Maintenance providers may access the property for purposes of repairing previously reported issues, or for other routine items. We strive to be as unobtrusive as possible while performing these tasks and appreciate your patience—it is important to you and to us that the property be well maintained.
Please let us know as soon as possible if a maintenance issue arises. Just as might occur at you own well-maintained home, mechanical failures and other breakdowns could occur. Please TEXT or call us at 251-215-2672 we will make every effort to correct the situation as quickly as possible.
• NO REFUNDS or rate adjustments will be made for mechanical failures and malfunctioning equipment. Working condition of pools, air conditioners, cable, phones, internet service, TVs, VCRs, DVDs, appliances, elevators, etc. are NOT guaranteed. These amenities are extras provided in addition to the beach house or condo rental. We will make every effort to correct the situation during your stay.
Please report any damage or breakage when it occurs so we can fix or replace items as soon as possible. Some things break or need repair or replacement due to normal wear and tear or factors out of your or our control. Please let us know about those items so we can take care of them. We want to keep things in good condition.
We understand accidents happen. We ask that you let us know about them. Unreported new damages found upon your departure will be billed and full payment for repairs will be deducted from the security deposit or charged to the credit card on file.
Burns of any kind (furniture including deck and pool furniture, carpets, counters, etc) will be considered fully your responsibility.
Missing items are considered damage. All furnishings, fixtures, appliances, linens, decorations, pillows are the property of the owner. Missing or damaged linens and towels will be charged back to your credit card. Removing makeup with towels, washcloths, etc. may cause stains that cannot be removed and you WILL be charged for these damages. Blood or other stains on the sheets and mattresses are also considered irreparable damage that will result in cashing the security deposit check or a charge to the credit card on file. Damage to any other items will be charged according to the cost of replacing the item damaged, plus a $50 service charge. By signing below you agree to allow any charges for missing or damaged item to be deducted from the security check or charged to the credit card on file.
Following receipt of the balance of the total rental amount, we will provide key information for check-in. Your access instructions will be emailed, along with a payment statement, upon arrival of the final payment.
Check-in begins at 4:00 p.m. CST.
This time is not guaranteed and could be subject to change. Every effort is made to prepare each property for check-in at 4:00 PM daily but may be delayed due to our commitment to provide a clean property that has been carefully inspected.
We make every effort for the property to be ready for your arrival at that time; however, much of that depends on the courtesy of our guests and the condition in which the property is left. Our housekeeping standards may require extra cleaning time which may delay check-in. We ask for your patience in the unfortunate event this happens on your check-in date. And we ask for your help in ensuring it does not happen to the guests who arrive after you!
Early Check-In may not be available during busy seasons. We encourage you to enjoy our public beaches and local shops, restaurants and attractions if you arrive early. Please inquire by contacting our office several days in advance of your arrival day.
It is the renter’s responsibility to report any defects with the unit within 12 hours of their stay. Any damage detected upon inspection after the departure that is not reported will be assumed to the caused by that guest and therefore billed accordingly
Check-out time is 10:00 a.m. Central Time. If you are leaving significantly earlier, please notify us by using our app, sending an email, or calling our office. Our housekeepers really appreciate having a little extra time to do clean and sanitize the property for our next guest. An additional fee of $100 per hour will be assessed if the property is not completely vacated by check-out time. Late check-out may not be available. Please inquire by contacting our office several days in advance of your departure day and we can confirm if available.
Please leave the property reasonably clean and in reasonable order (Additional cleaning charges will apply if it is not). Please treat this condo as you would like us to treat yours. All furniture, decorative items, bedding, dishes, etc should be where it was upon your arrival. Please do not remove anything from the condo.
Leave kitchen items (dishes, cookware, etc.) cleaned and returned to their proper place
Dispose of all trash in proper outside containers.
Lock all windows and doors.
Please strip all beds, including pull out sofa, (leave mattress pads) and put all dirty laundry, with towels and wash clothes, in the laundry room. If no laundry room, please place on floor of each bedroom.
WAIVER OF LIABILITY
Pools, balconies and stairs present an inherent danger. You are accepting full responsibility for the safety of renting parties and all guests; and agreeing to supervise children to ensure their safety. CHILDREN MUST BE SUPERVISED AT ALL TIMES WHILE ON THE PREMISES. Persons using pools, hot tubs, tennis courts and other amenities agree that for and in consideration of the use of the amenity, to hold harmless and make no claim Crye*Leike Gulf Coast Real Estate & Vacation Rentals, owner, or rental manager personally for or on account of any loss of life, personal injury, or damage to or loss of personal property. This hold harmless applies to the grounds, common areas, and private property within the unit itself.
Owners and/or Management assume no responsibility for any accident, injury, or loss that may occur during your stay.
Condo Complex provides pool chairs for your enjoyment during your stay. Please do not take the pool lounge chairs to the beach. Please do not remove any items from the condo. Beach service (chairs and umbrellas) are available during certain times and must be arranged directly with the vendor.
By making this reservation, you acknowledge that you have read, understand and agree to comply with all the terms and conditions herein.This agreement is accepted by execution below by Guest.
Pet Addendum for Pet-Friendly Homes Only
Pets are welcome at specific properties on a limited basis. First rule is, they must be well-behaved dogs ONLY! Sorry, no cats or other pets allowed! Additionally, dogs are restricted to no more than two dogs, a maximum weight limit of 25 pounds per pet, and/or certain breeds of dogs and some units do not permit more than one dog at any time. You must have prior written approval for each dog that you will bring and your pet must be housebroken and well-behaved. The pet fee is per pet, per week and is reflected on your reservation confirmation. You will be responsible for any damages as well as additional cleaning or treatment needs due to fleas or “accidents.” Please bring your pet’s bedding as they are not permitted on the furniture or bedding. We do not provide pet supplies.
Pet Addendum to Rental Agreement
Pets permitted in rental home only as arranged in advance. Addition of any other pet is prohibited without prior approval. You are solely responsible for any damaged or personal injury caused by your pet.
To bring your pet(s), guest(s) must agree to the following terms:
- Guests agree to keep their pet under control at all times.
- Guests agree to promptly report any damage caused by pet(s).
- Guests agree to pay any costs for damage done by pet(s) that exceeds the policy limit or is not covered under the damage insurance policy.
- If damages are not reported but are found by owners/agent, it will be documented and necessary replacement or repair costs will be charged to guest(s) credit card on file.
- Guests agree and confirm that their pet is housebroken.
- All pets must be up to date on rabies vaccinations and all other vaccinations. Heartworm preventative is highly recommended.
- All pets are to be treated with Advantage or similar topical flea and tick repellent three (3) days prior to arrival. Fleas and ticks are very rampant in this area and can cause harmful/fatal illness to humans and pets. All items above are the sole responsibility of the pet owner.
- Guests agree that the pet will not get on the furniture or bedding. There will be a $100 additional fee if pet hairs are found on the furniture or bedding.
- Guests agree that dog(s) will be rinsed of sand & dried thoroughly before entering the property. Guest linens & towels should never be used on your pet!
- Guests agree that pet(s) will not be washed in the bathtubs or showers inside the property. This must be done in the outside shower or with the outside water hose.
- Guests agree to adhere to local ordinances, leash laws and licensing requirements.
- Guests agree to clean up after their pet(s) & dispose of their pet(s) waste immediately.
- Guests agree to keep pet(s) from being noisy or aggressive, and from causing any annoyance or discomfort to others. Guests will remedy any complaints immediately.
- Crye*Leike Gulf Coast Real Estate & Vacation Rentals, and/or the Owners are not responsible for guests’ dog(s). Guests agree to pay agents promptly for any damage, loss or expense caused by their pets.
- No personal pet beds or other such items should be put in the washer or dryer!
- Repairs to screening on the porch, decks or other areas will be assessed at labor & material charges for rescreening if your pet(s) break through the screen for any reason.
- Guests agree that they are responsible for all excess pet hair and they will sweep, vacuum or otherwise pick up and remove from the inside of the property prior to departure.
- “Vicious or Dangerous Dogs” trained for dog fighting or with any tendency or disposition to attack any dog other domestic animals or humans without provocation, are not permitted at any time. Any dog with a recorded history of biting is strictly prohibited.
This agreement is accepted by execution below by Guest.